Filed under: News | Tags: customer feedback, Ken Kimmel, real-time survey reporting, Survey On The Spot
“Collecting real-time data from your customers is not just about understanding trends in service performance. Real-time guest feedback turns these insights into day-to-day management tools. Using SURVEY ON THE SPOT our clients that receive management alerts have the ability to change operations to address service or product issues on a moments notice. Whether it involves the opportunity to give coaching to a server before the end of their shift, or speak to a chef about the holding procedures to maintain product freshness, clients don’t have to wait until the end of the week or month to take actions that can improve their business immediately. This ability to leverage immediate feedback provides robust long-term tracking of performance will giving operators the ability to address business issues before they become bigger problems.”
Filed under: News | Tags: customer feedback, MITX Interactive Awards, mobile surveys, Survey On The Spot
SURVEY ON THE SPOT was named a finalist in the Professional Services and Mobile categories of the upcoming 15th Annual MITX Interactive Awards. We would love to have you join us at the ceremony on November 18, 6-9 pm and you can purchase tickets from the MITX site.
To view the full list of finalists, visit mitxawards.org/interactive