Filed under: Clients, Surveys | Tags: customer feedback, customer service surveys, mobile surveys, real-time survey reporting, Survey On The Spot
Boston Coach is a local luxury transportation business that uses SURVEY ON THE SPOT to get feedback from customers while on route. A branded Boston Coach system sends an email invitation with a link to the survey that can be taken on an iPhone or other smart phone device. These emails are sent once the rider enters the vehicle and customers can fill out the survey as they are riding to their destination. Boston Coach hopes that SURVEY ON THE SPOT will help them gather better information on each customer’s experience via immediate customer feedback. The information captured via SURVEY ON THE SPOT will be used to improve awareness of the importance of quality service to their chauffeurs and hopefully keep their customers coming back to Boston Coach whenever they need a ride.
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