SURVEY ON THE SPOT Blog

British Beer Company, commonly known as the “BBC,” is a Boston area destination for English-style pub refreshment, and relaxation. SURVEY ON THE SPOT has been helping the BBC measure their guest satisfaction via mobile surveys.

Upon arrival, servers present a card to guide guests through the survey system and request that guests take a survey to receive $2 off their next visit. The information that the survey captures is used by the pub’s management team to identify specific issues that need to be addressed not only in the individual branches but overall within the brand.

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