Filed under: Clients | Tags: customer feedback, customer service surveys, real-time survey reporting, restaurant surveys, Survey On The Spot
Finale Desserterie and Bakery offers desserts that are downright delicious and decadent works of art in presentation and ingredient quality. Finale replaced their Mystery Shop Program with SURVEY ON THE SPOT in January of 2010 resulting in significant cost savings to the operation. Thus far, guests who complete the survey receive a $4 discount off their next purchase of $20 or more. Finale receives two major benefits from using the system. First, they receive feedback that allows them to provide excellent coaching to their servers and management team aimed at improving guest experience. Secondly, in addition to the incredibly tasty desserts that lure customers to the desserterie, the discount on a future visit gives customers tangible incentive to return. The restaurant has found the system to perform so well at their Boston locations that they have implemented SURVEY ON THE SPOT to the Red Stripe restaurants they manage in Rhode Island. One survey with a cherry on top please!
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The dinner was great.
Comment by Gerardo Farah February 17, 2011 @ 9:32 pm