Filed under: Uncategorized | Tags: customer experience, customer feedback, mobile restaurant surveys, real-time survey reporting, restaurant surveys, Survey On The Spot
The Ninety Nine Restaurant, a casual dining restaurant and pub that is primarily based in New England, uses mobile survey app SURVEY ON THE SPOT to provide consistency and simplify their menu development process. The research and development team uses the devices internally to test and evaluate new products on a sample of consumer taste panels. The device processes the consumer taste panels feedback immediately, making it possible for management to quickly collect, tabulate raw data, and recognize patterns of feedback on products they are considering adding to the menu. The ability to quickly and easily organize customer feedback, allows the Ninety Nine Restaurant to best consider the likes, dislikes and suggestions of their customers to improve the overall quality of the food, individual establishments and the entire chain. The mission statement of the Ninety Nine Restaurant is simple: “A Passion to Serve.” SURVEY ON THE SPOT is helping the restaurant add and refine its products so that the Ninety Nine not only serves, but delivers what consumers truly want.
Leave a Comment so far
Leave a comment
